How do I contact you?
Email: customerservice@thequiltingbuzz.com
Phone: 800 921-5543
How do you protect my personal data?
Thank you for shopping with us at The Quilting Buzz (www.thequiltingbuzz.com). We have ensured the privacy and security of your transactions with us. Your credit card information and other data given during the order process will be guarded with the highest levels of security and confidentiality.
Secure Shopping
The information for all orders placed on our site is encrypted using SSL technology, so your transactions are completely protected. With SSL in place for both the client and the server, the information sent via the Internet will arrive SSL-enabled browser. Most browsers today are equipped with SSL. To be sure your connection is secure when filling out the order form, simply check for the padlock icon in the bottom border of your browser window when viewing the order form itself. The icon should be visible and show the lock in the locked position.
Note: Email is not encrypted and is not a secure means of sending credit card information. Please place all orders through the order form or over the telephone. Do not attempt to email an order.
Your Privacy Online
At The Quilting Buzz, we ensure our customers’ privacy. You can be confident that The Quilting Buzz does not sell or exchange email addresses with third parties.
As a visitor to www.thequiltingbuzz.com, our web site can automatically recognize your Internet service provider, but does not identify you as an individual. For customers who make a purchase at our on-line store, we do collect information on which pages were viewed on our site. We use this information to improve your overall shopping experience with us. We also record information given during the order and registration processes - and we keep this information confidential. In our ongoing effort to offer you the most current - and best - shopping opportunities, we may contact you regarding The Quilting Buzz products, services and events. If, for any reason, you would like to be taken off of our email list, please feel free to contact us via email at customerservice@thequiltingbuzz.com.
Information provided while placing an order will be handled according to the policy in effect at the time of the order. From time to time we may change our policies, and any such changes will be reflected in these policy statements. Concerned customers should review these statements for changes when revisiting the site.
How can I view my previous orders?
How do I change my password?
How do I change my shipping address?
How soon will I receive my order?
You will receive your order within 7-10 business days. We ship all of our order via UPS Ground.
How can I order other than online?
We will be happy to take your order via phone, fax or the mail.
Our customer service department is open Monday - Friday 9 am-5pm est.
Phone Orders: Please call 1 800 921-5543
Fax Orders: (212) 575-3091- Attention The Quilting Buzz.com
Mailing Address: The Quilting Buzz.com
1384 Broadway- 4th Floor
New York NY 10018
What methods of payment do you accept?
We accept, Visa, Mastercard and personal checks
What is your return policy?
If you are not 100% satified with our products for any reason return them to us within 30 days for a full product refund. Please contact customer service before sending any returns. Please indicate on invoice: name, address and reason for return and we will issue a refund.
Send all return merchandise to:
The Quiltng Buzz.com
1384 Broadway 4th Floor
New York, NY 10018
Linked Sites
The Quilting Buzz.com may include links to other internet sites maintained by third parties. The Quilting Buzz is not responsible for the content of these sites.
